Adobe’s Cancellation Policy

Since Adobe delivers digital programs through a subscription model, it doesn’t accept returns. However, if you’re buying an annual plan that you’re paying for on a monthly basis, you can get a full refund as long as you cancel within 14 days of the order. After that, Adobe will continue your service for the current month; then, you’ll be charged 50% of the remaining monthly payments as a cancellation fee. More information can be found in their Subscription and Cancelation Terms.

Adobe Customer Support

Adobe offers phone support only for customers with a paid product; to get the current phone number, sign in to your account and scroll down to the “Contact Us” section. In the “Individual” section, click the “sign in to contact us” link. The phone number for your area and product will appear in a pop-up window. If you don’t have a paid product, the best way to get help is through the Adobe Help Center. Click the “Creative Cloud Forums” link in the “Contact Us” section to post a question in the forum. You’ll also find links to the Adobe YouTube channel.

About Adobe

If you’ve ever worked with digital media, chances are good that you’ve come across an Adobe product. Adobe produces computer software that helps you create and edit everything from photos to video and audio. Since its founding in 1982, Adobe has gone from creating the PostScript language to becoming the industry leader in desktop publishing. Today, its apps and programs are available for phones, tablets, and desktop computers; most programs are delivered via a digital subscription service. The company is based in San Jose, California, and has facilities around the United States and the world.